This seminar will explain the process the UC Service Center follows when investigating and issuing determinations relating to quits and discharges, including:

• What are the steps taken in the fact-finding process?
• How is a ruling issued without fact-finding information from a party?
• What factors determine if a separation is a quit or a discharge?
• What determines burden of proof?
• How are certain exceptions under the federal Trade Readjustment Act factored into determinations?
• What additional steps are available if there is a disagreement with the determination?

To register, please email chlcampbel@pa.gov using “UC Seminar” in the subject line by April 10th, 2026.

Questions & Answers
Unemployment compensation customer service professionals will be available to answer your questions and help you to better understand everything about the UC program.
For more information on all aspects of unemployment compensation, visit www.uc.pa.gov and click on “Employer Services.”

Auxiliary aids and services are available upon request to individuals with disabilities.
Equal Opportunity Employer/Program